Quoting “a number of sources accustomed to the matter,” MacRumors says Apple is planning to eradicate social media assist advisor roles throughout Twitter, YouTube, and the Apple Assist Group web site beginning later this yr.
When this occurs, prospects will not be capable of obtain assist from an Apple worker on these platforms. Beginning October 1, the @AppleSupport account on Twitter will not present human replies to prospects who ship direct messages, based on MacRumors. As well as, the sources stated Apple will not present technical help to prospects within the feedback part of YouTube movies uploaded to the Apple Assist channel, and the paid Group Specialist function will likely be eradicated for the Apple Assist Group, a web based dialogue discussion board the place prospects can obtain assist.
Apple is providing over 150 affected workers the chance to transition to a phone-based assist function within the firm, based on MacRumors.
